Support
Step-by-step guides for getting the most out of GarageHQ.
Getting started
Creating your account
Sign up with Microsoft, Google, or email, takes under a minute, no credit card required.
Setting up your organisation
The ten-second onboarding step right after first sign-in.
Your 14-day trial
What's included in the trial, what gets charged per history check during it, and when the account locks if you don't subscribe.
Contacting support
Where to email when you hit a problem, what info to include, and how quickly we usually reply.
Vehicles
Adding your first vehicle
Use the DVLA lookup to import your vehicle in seconds, or add one manually.
Editing a vehicle
Update nickname, insurance, notes, and the assigned garage/insurer.
Service history and mileage
Keep a complete maintenance diary per vehicle and feed the reminder engine.
Uploading a photo
Attach a JPG/PNG to each vehicle, it replaces the placeholder on every card.
Booking appointments
Schedule a service with your garage in two clicks, with a calendar invite.
Cancelling or rescheduling an appointment
Remove an appointment from a vehicle, plus what happens to the calendar invite you and your garage already received.
MOT history
GarageHQ pulls every past MOT result from DVLA automatically. How to read the timeline and view advisories.
Mileage anomaly warnings
What it means when GarageHQ flags a vehicle with a mileage anomaly, and what to check before buying or selling.
Removing a vehicle
Delete a vehicle and everything it owns (service history, mileage, photos, appointments). Cannot be undone.
Vehicle visibility
Choose who in your org can see each vehicle: visible to whole org, private to the assigned owner, or restricted to admins only.
Document wallet
Per-vehicle slot for your insurance certificate and breakdown cover document, with optional expiry and roadside-retrieval-grade download. Every paid tier.
Clean-air zone compliance
Per-vehicle compliance grid for every UK clean-air and low-emission zone, auto-filled from DVLA on lookup. Enthusiast and above.
Contacts
History checks
Running a history check
Run a full UK vehicle history check from inside GarageHQ. Covers confirm, what gets charged, retries, and printing the PDF.
Understanding the history report
How to interpret each signal: stolen register, write-off categories, outstanding finance, mileage anomalies, MOT timeline.
Conversion credit
Buy a one-off check then subscribe within 30 minutes from the report page, and we credit the saving to your first month.
Advanced
Bulk CSV import
Onboard up to 200 vehicles in one go from a spreadsheet (Garage plan and above).
Finding parts
Turn an MOT advisory into priced replacement parts from GSF, Euro Car Parts, Autodoc, Febi, and eBay.
Reassigning vehicles between members
Owners and admins can move a vehicle's ownership from one org member to another without losing service history.
Tracking vehicle costs
Log fuel, insurance, MOT, parts, and repairs against each vehicle and watch a per-vehicle and org-wide total build up.
Tracking finance agreements
Record PCP, HP, and lease agreements against a vehicle, estimate the monthly payment, handle refinancing and early settlement, and see finance in your total cost of ownership.
Mileage report
Plot odometer readings over time across your vehicles as a line chart, pick which vehicles to compare, and see the total mileage on each.
Tracking repairs and MOT advisories
Surface outstanding MOT advisories across your fleet in one place, resolve them when fixed, and book repair work with your garage in two clicks.
Selling a vehicle
Generate a buyer-facing pack from your vehicle's records, share via email or public link with QR code, and transfer ownership when the sale completes.
Buying a vehicle
What to do when someone sends you a GarageHQ seller pack: how to claim the vehicle into your account, what data inherits, and what happens if the seller doesn't confirm.
Managing listings and transfers
Read the Sales page, understand listing and transfer statuses, decline or cancel a transfer in flight, and what to do when a listing or transfer goes stale.
Compliance & reporting
Settings
Notification reminders
Control when GarageHQ warns you before MOT, tax, and insurance expire.
Alert windows explained
How the org default, your personal override, and the system default cascade to decide when each reminder fires.
Driving licence renewal reminder
Set your UK photo-card licence renewal date so GarageHQ reminds you alongside the rest of your MOT, tax, and insurance digest.
Inviting team members
Add staff, family, or drivers to your org with role-based access.
Member roles explained
What an owner, admin, and member can each do. Plus what happens when an owner leaves and how to transfer ownership.
Switching between organisations
If you belong to more than one GarageHQ org, hop between them from the user menu without signing out.
Managing subscription
Upgrade, change plan, update payment method, or cancel, all via Stripe-hosted billing.
Receipts and invoices
Where to find historical Stripe invoices for your monthly subscription and one-off history checks.
Bulk receipt download
Export every receipt you've uploaded against an expense or service entry as a single zip with a CSV manifest. Date-filtered for fiscal-year handovers to your accountant.
Locking your account
Restrict sign-ins to a single provider so a compromised email account can't be used to sign in here. Plus how to recover if you lock yourself out.
Data export and account deletion
Your UK GDPR rights at GarageHQ: how to download a copy of your data and how to permanently delete your account.
Why am I receiving this email from GarageHQ?
What kinds of email we send (transactional, service notifications, marketing), why you're on each list, and how to stop or change them at any time.
Single sign-on
Configuring single sign-on
Connect your identity provider so members on verified domains sign in via your IdP rather than the email-and-password picker. Fleet and Enterprise.
Signing in with single sign-on
What changes for members when your organisation enforces SSO, how to sign in via your identity provider, and what to do if you can't get in.
Troubleshooting single sign-on
Diagnose common SSO problems: domain verification, IdP rejection codes, locked-out members, and how to safely roll back when something goes wrong.